Dear Colgate
I bought these toothbrushes recently. On Tuesday, the yellow one snapped as I was brushing, luckily not in my mouth.
Planned to let you know this week when I had a minute.
This morning the second one (the blue one) in the pack also snapped, this time in my mouth. Not pleasant. In fact a couple of the little plastic hairs seem lodged in my throat. Am eating lots of bread to dislodge them.
So that got me focused on getting my complaint in. Also wanted to let you know as if this is happening to others you might do someone some real damage.
Went to the Colgate customer service site. Called the number. No-one available as you are open only week-days. So partly my fault for not phoning when the yellow one broke.
However, having a Monday-Friday customer service line is a bit irritating.
No problem though, I headed off to write an e-mail. Did so, but I presume I will only get an answer on Monday. I do hope I don't get a standard automated response. Let's wait and see. Fingers crossed.
One fascinating thing here when looking to write the complaint/suggestion to pull the product was this:
This is your drop-down menu that helps you know what kind of correspondence you will be receiving. Interesting to see that Colgate get no complaints, otherwise you would have listed it...or is it because you don't think the word 'complaint' looks nice on the list?
Anyway, thought I would post my concerns here also, just in case things take a little while getting through to you via e-mail. Just wanted also to spread the word to my friends to be careful with this product.
This is not a go at Colgate, merely to let you know that there is clearly a product recall issue that deserves your consideration.
Best wishes
Paul Bay
